Set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.

What apprentices will learn

Maintenance processes and troubleshooting using digital tools and techniques

How to record, analyse and present data

Problem solving and how to manage workflow

A knowledge of cabling and connectivity

The architecture of computer systems

An understanding of the differences in coding and logic

Written and spoken communication skills

Apprentices will achieve:

4 knowledge modules, set out in the apprenticeship standard

1 professional or vendor qualification (set by employer)

Before taking their end-point assessment, apprentices must achieve level 2 English and maths (equivalent to GCSEs at grades A* to C).

Professional registration

This apprenticeship is recognised for entry on to the register of IT technicians, after demonstrating Skills Framework for the Information Age (SFIA) level 3 professional competence.