Infrastructure technician Level 3
Set people up on Information Technology (IT) systems, provide support and solve problems to help organisations run smoothly.
What apprentices will learn
Maintenance processes and troubleshooting using digital tools and techniques
How to record, analyse and present data
Problem solving and how to manage workflow
A knowledge of cabling and connectivity
The architecture of computer systems
An understanding of the differences in coding and logic
Written and spoken communication skills
Apprentices will achieve:
4 knowledge modules, set out in the apprenticeship standard
1 professional or vendor qualification (set by employer)
Before taking their end-point assessment, apprentices must achieve level 2 English and maths (equivalent to GCSEs at grades A* to C).
This apprenticeship is recognised for entry on to the register of IT technicians, after demonstrating Skills Framework for the Information Age (SFIA) level 3 professional competence.