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Level 3 CMI Award in First Line Management

The Level 3 qualifications in First Line Management are developed for junior managers, supervisors and first line managers who have operational responsibility for a defined area of activity and who wish to build on and develop their existing management skills and knowledge. This qualification gives junior managers the communication and motivational skills to help improve operational efficiency. The qualification is made up of 6 credits and you, the learner, will have to meet all of the assessment criteria to pass. This course is about the leadership skills of a leader who has first line management and leadership responsibility.


Our Level 3 Award in First Line Management provides an introduction to the skills, roles and responsibilities of this management area. It will also develop your basic knowledge by focusing on the development of specific management skills.

The learning outcomes include:

  1. Describe the role and responsibilities of the first line manager

  2. Explain the skills and knowledge required of the first line manager

  3. Compare own existing skills and knowledge with those required

  4. Construct a personal development plan that supports and develops existing and required skills and knowledge

  5. Identify the first line manager’s immediate stakeholders and their needs

  6. Describe the data and information available to the first line manager on stakeholder needs

  7. Develop a plan to meet existing and potential needs of stakeholders

  8. Explain methods to develop and maintain working relationships

  9. Describe methods of identifying and supporting the performance of team members

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