Property Maintenance Operative Level 2
Overview of the role
Ensuring that buildings are in a safe working condition
Details of standard
Typical job roles
Maintenance assistant, Property engineer, Facilities assistant, Maintenance engineer, Maintenance manager, Maintenance technician, Caretaker, Janitor, Multi-skilled technician, Premises manager
Role Profile
The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.
Entry Requirements
Individual employers will set their selection criteria but the standard includes Maths and English understanding and functional application at Level 1, enabling apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual.
Core Technical Competencies/Skills and Knowledge/ Understanding
A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to;
Understand and demonstrate the importance of Health and Safety in the workplace
Comply with organisational safety, policies and procedures and identify hazards and reduce them
Consider safety compliance with a diverse sector of client groups
Understand and demonstrate the importance of working safely at height
Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls
Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains
Maintain high levels of water hygiene within a building
Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
Understand and maintain plant, safety systems and equipment
Demonstrate and implement energy, environment and sustainable practices
Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry
Demonstrate and understand the importance of the control of resources and stock
Understand and demonstrate the principles of Planned Preventative Maintenance
Understand how to prepare for refurbishment or deep clean of equipment and surfaces
Carry out repairs and reactive maintenance
Understand the importance of customer service
Record and report information accurately either internally or externally
Core Behavioural Attributes
Have a flexible attitude
Commitment to quality and excellence
Ability to perform under pressure
Persists in the face of adversity
Thorough approach to work
Ownership of work and follow through to a satisfactory conclusion.
Client/Customer focus and interaction
Able to live the organisations values
Ability to create effective working relationships
Aptitude for problem solving
Ability to comply with company policies and procedures
Enthusiasm
Ability to control and influence within remit
Persuasive influencing skills
Shows respect for all stakeholders
Interpersonal Skills
Take ownership of situations
Work independently and as part of a team
Communicates effectively either verbally or in writing
Problem solving approach
A drive for efficiency and value for money
Communicate effectively at all levels
Adaptability
Ability to understand limitations within the role
A drive for quality and excellence
Professional Recognition
The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate Membership for the apprentice whilst studying. BIFM have confirmed resources and learning materials will be available for the apprentice to support them throughout their learning journey.
Progression
Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Technical Specialist e.g. Electrical or Plumbing and Supervisory and Management roles e.g. Facilities Management, across a wide range of sectors.