Overview of the role

Ensuring that buildings are in a safe working condition

Details of standard

Typical job roles

Maintenance assistant, Property engineer, Facilities assistant, Maintenance engineer, Maintenance manager, Maintenance technician, Caretaker, Janitor, Multi-skilled technician, Premises manager

Role Profile

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

Entry Requirements

Individual employers will set their selection criteria but the standard includes Maths and English understanding and functional application at Level 1, enabling apprentices to aspire to the next level. Employers will set the entry specification suitable for the correct level of the individual.

Core Technical Competencies/Skills and Knowledge/ Understanding

A Property Maintenance Operative will use their knowledge and understanding of basic carpentry, electrical, plumbing and decorating to;

Understand and demonstrate the importance of Health and Safety in the workplace

Comply with organisational safety, policies and procedures and identify hazards and reduce them

Consider safety compliance with a diverse sector of client groups

Understand and demonstrate the importance of working safely at height

Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls

Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains

Maintain high levels of water hygiene within a building

Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.

Understand and maintain plant, safety systems and equipment

Demonstrate and implement energy, environment and sustainable practices

Understand and maintain grounds and external fabrication of a building, such as drainage and guttering

Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry

Demonstrate and understand the importance of the control of resources and stock

Understand and demonstrate the principles of Planned Preventative Maintenance

Understand how to prepare for refurbishment or deep clean of equipment and surfaces

Carry out repairs and reactive maintenance

Understand the importance of customer service

Record and report information accurately either internally or externally

Core Behavioural Attributes

Have a flexible attitude

Commitment to quality and excellence

Ability to perform under pressure

Persists in the face of adversity

Thorough approach to work

Ownership of work and follow through to a satisfactory conclusion.

Client/Customer focus and interaction

Able to live the organisations values

Ability to create effective working relationships

Aptitude for problem solving

Ability to comply with company policies and procedures

Enthusiasm

Ability to control and influence within remit

Persuasive influencing skills

Shows respect for all stakeholders

Interpersonal Skills

Take ownership of situations

Work independently and as part of a team

Communicates effectively either verbally or in writing

Problem solving approach

A drive for efficiency and value for money

Communicate effectively at all levels

Adaptability

Ability to understand limitations within the role

A drive for quality and excellence

Professional Recognition

The apprentice will be recognised by the British Institute of Facilities Management (BIFM) providing Associate Membership for the apprentice whilst studying.   BIFM have confirmed resources and learning materials will be available for the apprentice to support them throughout their learning journey.

Progression

Completing this apprenticeship programme with its transferable skills will enable progression into roles such as a Technical Specialist e.g. Electrical or Plumbing and Supervisory and Management roles e.g. Facilities Management, across a wide range of sectors.