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Customer Service level 2

What is a Customer Service Practitioner?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.


Who is the Apprenticeship aimed at?

Those working in a:

  • Reception

  • Administration office


Details of the Apprenticeship:

  • Apprentices will demonstrate core knowledge, skills and behaviours as a Customer Service Practitioner.

  • The apprenticeship will typically take approximately 12 months to complete.

  • The main programme is delivered by our team of experts through group or one-to-one sessions


The benefits to an organisation:

Hiring an apprentice or developing existing staff is a productive and effective way for any organisation to grow talent and develop a motivated, skilled, and qualified workforce.


The benefits to an Apprentice & career progression routes:

Completing the Customer Service Practitioner apprenticeship may be a gateway to further career opportunities, such as management or senior support roles.