Hospitality team member level 2

What is a Hospitality Team Member?

A hospitality team member will carry out a range of general and specialist roles within hospitality businesses. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge, recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

Who is the apprenticeship aimed at?

Those working in a:

• Bar, restaurant or café 

• Conference centres

• Banqueting venues

• Hotels or contract caterers

Details of the Apprenticeship:

• Apprentices will develop their understanding of what hospitality means; the culture of the industry and why delivering a customer experience to meet and exceed customer’s expectations is so important to hospitality businesses.

• The apprenticeship will typically take 12 months to complete

• The main programme is delivered by our team of experts through group or one-to-one sessions

The benefits to an organisation:

Hiring an apprentice or developing existing staff is a productive and effective way for any organisation to grow talent and develop a motivated, skilled, and qualified workforce.

The benefits to an Apprentice & career progression routes:

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.