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Information Communications Technician level 3

The broad purpose of the occupation is to deliver efficient operation and control of the IT infrastructure that is required to deliver and support information systems needs of an organisation. Includes the building and management of systems and components in virtualised and cloud computing environments and monitoring performance of systems. Use of tools to automate the provisioning, testing deployment and monitoring of infrastructure.


What apprentices will learn

The standard for the apprenticeship contains 44 knowledge items, 31 Skills and 4 Behaviours (KSBs). These all need to be evidenced in a portfolio which the apprentice will submit before going for end point assessment.

All the knowledge points will be covered during learning sessions and be based on The Cisco Academy Introduction to Essentials and Introduction to Networks online courses with the provision of additional material to cover any knowledge points not covered by the Cisco courses.

Apprentices will be briefed on the skills and behaviours which should then be demonstrated during normal working and evidence provided in the portfolio.

Knowledge points cover: backup and storage, technical documentation, root cause problem solving, basic network addressing, cloud and cloud-based services, virtual networks, cultural awareness, communicating technology to technical and non-technical audiences, maintenance and preventative measures, system security, physical networks and components, documentation of tasks/findings/actions/tracking/ticketing systems, electronic waste disposal regulations, deploying mobile devices into networks, printers and scanners, virtualization, disaster recovery, test plans, asset registers, system upgrades, log file/event viewer/system tools, network infrastructure (WiFi and wired), cloud and network architecture, DNS and DHCP, Cloud platforms (AWS, Azure, GCP), LANs and WANs, virtualisation of servers/applications/networks, network protocols, back up procedures, databases and migration, Cloud security and firewalls, DevOps methods, elements of network architecture (hardware, software, protocols and connection media), factors effecting network performance (faults and error control), digital communications technologies, digital test and diagnostic equipment, principles of VPN and remote access security.


Apprentices will achieve:

Follow either the support technician or network technician track which have common core knowledge and skills as well as ones specific to the track selected.

Two vendor qualifications CISCO Introduction to Essentials 7.02 and CISCO Introduction to Networks v7.02.

Before taking end-point assessment apprentices will cover and evidence all KSBs. In addition, apprentices must achieve level 2 English and maths (equivalent to GCSEs at grades A* to C).


Professional registration

The standard aligns with the following professional recognition:

RITTech for 3